What should I do if there is inbound freight damage to the product we ordered?

Please see the following Freight Claim Guidelines to assist during these unplanned moments.......

Outbound Freight Damage (Ericson to Customer):

Our standard freight / sales terms for outbound customer shipments regardless of product type, size, carrier or shipping method are FOB Origin. That means that the consignee (customer) takes legal ownership of the freight as soon as it leaves our dock regardless of who is paying for the freight.

 This will be used as evidence to back up the claim. Failure to note damage or loss on driver’s signed copy will likely result in denial of any claim filed with carrier The taking of digital photos can be useful in these circumstances. It is suggested that they also receive/accept the shipment instead of refusing it, as doing this will assist with the claim process. If the shipment is refused, the carrier has the option to either return it to the supplier or place it in bond (in one of their warehouses) until the issue is resolved – either one of these scenarios complicates and lengthens the resolution process.

 The carrier will not allow us to file a claim on our customer’s behalf. It is suggested that the customer also contact Ericson Customer Service to provide notification of the event, as returning the damaged goods for repair may be part of the resolution. In addition, since the carrier is aware that typically we select them, we will also contact the carrier to communicate our concern over the incident & use the info in our evaluation of the carrier’s performance.